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The Mobile Retail Blog

Mobile Payments

More than in-store checkout, mPOS introduces new way of life for brands

Mobile has changed how consumers shop. One of the more crucial steps in the shopping journey - checkout - has been flipped on its head. Influenced by EMV deadlines - which mandates merchants must accept EMV chip-and-pin cards at their point-of-sale (POS) terminals instead of traditional mag-stripe card readers - retailers have revamped their POS systems to include multi-device compatibility.
Retail

Have brands made any progress in 2017?

In our 2016 Mobile Retail Report, one of the remarkable statistics we uncovered was that 78 percent of brands do not have a shoppable app. How is that possible? Pre-register for a copy of the free 2017 research today.
Fulfillment

Meeting (and Beating) Amazon Expectations

Amazon is a virtual vending machine. It is an entity that conveniently dispenses and delivers products without human intervention. It has strengths, but it also has limitations. As vast and efficient as Amazon is, it can be a brand-dissolving mechanism.
Retail

White Glove Service - Are your favorite brands making house calls?

With a smartphone in the hands of nearly every consumer, the expectations around the shopping experience are changing drastically. Is white glove service the right approach for your brand?
Retail

Mobile obsessed consumers demand more from stores - excerpt from Makeover

Brick and mortar stores are not dead. They just need a makeover. It’s no secret that there are plenty of suburban shopping centers struggling to keep their doors open, but the high end malls are thriving.
Retail

Stephan Schambach calls for a retail industry makeover

Makeover: How Mobile Flipped the Shopping Cart gives brands a roadmap for success in the age of mobile disruption and heightened consumer expectations
Store Associates

Why are retailers still debating store associate devices?

It should not go unnoticed that the majority of sales associates more closely resemble their customers than they do their managers. Associates, like the majority of Millennials, have been trained by apps like Snapchat, Facebook and Uber to be able to learn and adapt to using a smartphone. So why is it that the most powerful tool for clienteling has yet to be allowed on the store floor?
Omnichannel

The Data Relationship Makeover: what’s mobile got to do with it?

In a couple of years, retail will be a smartphone-only business. The majority of online shopping is already done on mobile devices, and 79% of smartphone owners have specifically used apps to help with shopping. The stakes are high for brands looking to truly deliver omnichannel, but there is a path forward which is outlined it in my new book, Makeover: How Mobile Flipped the Shopping Cart.