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The Mobile Retail Blog

Retail

White Glove Service - Are your favorite brands making house calls?

With a smartphone in the hands of nearly every consumer, the expectations around the shopping experience are changing drastically. Is white glove service the right approach for your brand?
Retail

Mobile obsessed consumers demand more from stores - excerpt from Makeover

Brick and mortar stores are not dead. They just need a makeover. It’s no secret that there are plenty of suburban shopping centers struggling to keep their doors open, but the high end malls are thriving.
Retail

How retailers jumpstart a mobile makeover: book reviews from Retail Touchpoints

The retail industry needs a makeover. Our Founder and CEO Stephan Schambach published his first book to provide a roadmap for success in the age of mobile disruption, Makeover: How Mobile Flipped the Shopping Cart and our friends at Retail Touchpoints provided thoughtful reviews of the book.
Retail

Is retail ignoring its customers?

Consumers live a completely mobile society. The centerpiece of their existence is no longer a street address, but a smartphone. Thus, all communication between a brand and its consumers must be possible via mobile.
Retail

Stephan Schambach calls for a retail industry makeover

Makeover: How Mobile Flipped the Shopping Cart gives brands a roadmap for success in the age of mobile disruption and heightened consumer expectations
Retail

3 Key Takeaways from Retail's “Big Show”

Discover the three takeaways from NRF's "Big Show" that capture what will have the most pronounced impact on the way retail is evolving in the immediate future.
Retail

The Branson Effect on Retail

Sir Richard Branson’s appearance at NRF 2017 was doubly significant given this is someone who owns an airline, space launch company, phone network, entertainment empire, and more. When he talks about innovation and entrepreneurship, people just have to listen.
Retail

The State of Retail 2017: A Big Year for Mobile Wins

It’s safe to say that mobile technology dominated 2016. From the constant emergence of new shopping apps—both third-party and branded ones—to a plethora of new service apps—ranging from ride-sharing to reservation-making—mobile devices continued showcasing their ability to effectively bridge the gap between the physical and digital worlds.